Refund policy

Last Updated: July 30, 2026

At Westbeam, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

To be eligible for a return, your item must:

Be unused, unworn, and in its original condition.
Be returned in its original packaging with all accessories, manuals, and tags (if applicable).
Not show signs of damage caused by misuse, neglect, or improper handling.
Meet the return requirements outlined in this policy.

We reserve the right to decline returns that do not meet these conditions.

Return Window

You may request a return within 14 days of receiving your order.

To initiate a return, please contact our customer support team before sending the item back. Unauthorized returns may not be accepted.

Non-Returnable Items

For hygiene, safety, or product-specific reasons, the following items are not eligible for return:

Items marked as Final Sale or Clearance.
Gift cards.
Customized or personalized products.
Products that have been used, worn, or damaged after delivery.
Items returned without their original packaging or missing essential components.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

Your order number.
Clear photos of the product.
Photos of the packaging.
A brief description of the issue.

After reviewing your request, we will arrange an appropriate resolution, which may include a replacement, refund, or another suitable solution.

Exchanges

If you would like to exchange an eligible item, please contact our customer support team. Exchange requests are subject to product availability and must meet the same eligibility requirements outlined in this policy.

Refund Process

Once your returned item is received and inspected, we will notify you of the status of your refund.

If your refund is approved, it will be issued to your original payment method.

Original shipping charges are generally non-refundable unless the return is due to a damaged, defective, or incorrect item.

Refund Processing Time

Approved refunds are typically processed within 5–10 business days.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Order Cancellation

Orders may be cancelled within 12 hours of placement, provided they have not entered processing or shipment.

Once an order has been processed or shipped, it can no longer be cancelled. In such cases, customers may request a return after delivery, subject to the conditions of this policy.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is the result of an incorrect, defective, or damaged item received from Westbeam.

For your protection, we recommend using a trackable shipping service when returning products, as we cannot guarantee receipt of returned items without tracking information.