Refund policy

At WESTBEAM store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.
  • Be returned in its original packaging with all tags and accessories included.
  • Not show signs of damage caused by misuse or improper handling.
  • Meet the return request requirements outlined below.

We reserve the right to decline returns that do not meet these conditions.

Return Window

You may request a return within 2 days of receiving your order.

To initiate a return, please contact our customer support team before sending the item back. Unauthorized returns may not be accepted.

Non-Returnable Items

For hygiene, safety, and quality reasons, the following items cannot be returned:

  • Items marked as Final Sale or Clearance.
  • Gift cards.
  • Customized or personalized products.
  • Products showing signs of wear or use.
  • Items without original packaging or missing components.
  • Products damaged after delivery due to customer misuse.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 2 days of delivery.

Please include:

  • Your order number.
  • Clear photos of the product.
  • Photos of the packaging.
  • A brief description of the issue.

After reviewing your request, we will arrange a replacement, refund, or another appropriate solution.

Refund Process

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Shipping charges are non-refundable.

Refund Processing Time

Approved refunds are typically processed within 5–10 business days.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Order Cancellation

Orders may be cancelled within 12 hours of placement, provided they have not yet entered processing or shipment.

Once an order has been processed or shipped, it can no longer be cancelled. In such cases, you may request a return after receiving the item, subject to this policy.

Return Shipping Costs

Customers are responsible for return shipping costs.

We recommend using a trackable shipping service when returning products, as we cannot guarantee receipt of returned items without tracking.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us.

Email: westbeamtech@gmail.com

Our customer support team aims to respond within 24–48 business hours.