Shipping policy

Last Updated: August 04, 2026

At Westbeam, we are committed to delivering your order as quickly and safely as possible. Please review the information below regarding order processing and shipping.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery times vary depending on the destination and shipping carrier.

Estimated Delivery: 4–20 business days

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping charges are calculated automatically during checkout based on the destination and the selected shipping method.

Customers will be able to review the shipping cost before completing their purchase.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number (where available).

Tracking information may take up to 24–48 hours to become active after shipment.

Delivery Delays

Occasionally, deliveries may be delayed due to circumstances beyond our control, including:

Customs clearance
Weather conditions
Public holidays
Carrier or logistics delays
High shipping volumes

We appreciate your patience should any unexpected delays occur.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

Once an order has entered processing, changes to the shipping address may not be possible.

Westbeam is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

Lost, Damaged, or Incorrect Packages

If your order arrives damaged, appears to be lost, or you receive the wrong item, please contact our customer support team within 48 hours of delivery.

To help us resolve the issue quickly, please include:

Your order number
Clear photos of the item (if applicable)
Photos of the packaging
A brief description of the issue

We will review your request and work with you to provide an appropriate solution.

Shipping Availability

We currently ship to supported destinations served by our logistics partners. Certain remote areas, territories, islands, or locations outside our carrier service network may be unavailable or require additional delivery time. If we are unable to deliver to your address, we will notify you promptly and, where applicable, issue a full refund.